Refund policy
Due to the intimate and compression nature of our Fajas, we maintain strict hygiene standards. All purchases are final sale for refund purposes; however, eligible unworn merchandise may qualify for an approved size exchange. Fajas that have been worn beyond a brief try-on, washed, stained, altered, stretched, damaged, or had hygiene/protective components removed are not eligible for return or exchange.
Eligible merchandise must be:
- Unworn and unused except for a brief fit check
- In original condition and original packaging
- Free of makeup, deodorant, body oils, perfume, stains, hair or other signs of wear
- Returned with all original tags and protective/hygiene components attached
Customers must contact Preddy Snatched within 7 days of delivery to request exchange authorization. Do not send merchandise back without authorization.
Sizing
Compression garments are designed to fit differently from regular clothing. Customers are strongly encouraged to use the Preddy Snatched Size Guide and take accurate waist and hip measurements before ordering. Selecting the incorrect size does not qualify an item as defective. For approved size exchanges, the customer is responsible for return shipping and any applicable reshipping costs unless the exchange is required because Preddy Snatched sent the wrong item or a verified defective item.
Final Sale Items
For hygiene reasons, bodysuits, underwear, intimate accessories and any merchandise marked FINAL SALE cannot be returned or exchanged. Sale or clearance merchandise may also be designated final sale at the time of purchase.
Damaged or Incorrect Orders
If you receive an incorrect or defective item, contact Preddy Snatched within 48 hours of delivery with your order number and clear photographs of the item and packaging. If the error is ours, Preddy Snatched will make it right at no additional shipping cost to you.
Lost, Stolen & Incorrect Addresses
Preddy Snatched is not responsible for packages delivered to an address incorrectly entered by the customer. Once a carrier confirms a package as delivered, claims involving lost or stolen packages may need to be handled through the applicable carrier. Preddy Snatched may assist with carrier documentation where reasonably possible.
Refunds
Standard purchases are not refundable. A refund may be issued only when specifically approved by Preddy Snatched, when an order cannot be fulfilled, or where required by applicable law. Any approved refund will be issued to the original payment method after any required merchandise has been received and inspected. Original shipping and local delivery fees are non-refundable except when the issue results from an error by Preddy Snatched.